We are committed to offering you our best service and we want to exceed your expectations. We will respond to any queries with prompt and courteous attention and we are always available to help and advise you on hotel reservations.

At reserve-hotel.com we have a team of professionals with a broad and extensive knowledge of the hotel and travel industry, which enables all users to receive expert and prompt replies to their requests and needs.

How to contact us?

Our opening hours

Monday to Friday : from 09:00 to 17:30 GMT
Saturday : from 10:00 to 17:00 GMT
Outside office hours, you may book online or e-mail us your request / question / amendments at admin@reserve-hotel.com, you will receive the answer as soon as our offices reopen the next working day.

Complaint handling
On your return, in the unlikely event that you are dissatisfied, please contact us in writing within 14 days and we will investigate your comments. Our service standards for complaint handling are:
* An acknowledgement will be given within 3 working days
* A reply and conclusion will be sent within 14 working days, unless there are exceptional circumstances, in which case, you will receive an update within 14 days and a full response within 21 days.