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The terms and conditions
The Terms and Conditions set-out on this page
govern the use of Turquoise Tours & Travel Ltd T/A Reserve-Hotel.com.
These Terms and Conditions are compulsory and must
be agreed to before using any part of this site, if you (visitor(s)
and/or consumer(s)) disagree with anything printed, please exit
the site. Any hotel request(s) or booking(s) confirms the acceptance
these booking terms and on behalf of all members of your party.
Before clicking on the [confirm] button at the end of the booking
process, please ensure that you have carefully read all the terms
and conditions. By clicking on the [confirm] button you are committing
to be bound by these terms and conditions. If you have any questions
about these terms and conditions, please email us at info@reserve-hotel.com.
Use of Site
You agree to be bound by the following terms of trading on this site:
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We only act as a booking agent for the accommodation suppliers. Contract(s)
for hotel accommodation(s) is between the consumer(s) and supplier(s).
The site is available to you for making legitimate hotel bookings
only - not for speculative, false or fraudulent bookings.
- You accept financial responsibility for all transactions made
under your name.
- You accept to give us accurate information on all people travelling
within your booking.
- You must be over 18 years of age.
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Booking Procedure
Before booking any hotel(s) you must ensure that all the information
provide is correct and the credit or debit card being used to pay
for the booking is your own, with sufficient funds available to
cover the cost of the booking made with us.
Once the hotel is confirmed either using our online services or
via telephone, you will be entering into a legally binding contract
with Turquoise Tours & Travel Ltd T/A Reserve-Hotel.com
and authorise Turquoise Tours & Travel Ltd T/A Reserve-Hotel.com
to debit your payment card(s). Any booking made or order placed
by you shall be deemed to be an offer by you to purchase the relevant
travel arrangements subject to these booking conditions. No contract
between you and Turquoise Tours & Travel Ltd T/A Reserve-Hotel.com.
shall come into existence until Turquoise Tours & Travel
Ltd T/A Reserve-Hotel.com a) issues your reservation
voucher. b) receives payment in full.
If the booking is over 28 days prior to check-in, you can pay a
25% deposit. The balance will be payable no-later than 28 days before
your check-in.
When booking online, we accept the following debit and credit cards:
- Visa
- Visa Delta
- MasterCard
- American Express
- Switch
- Solo.
When paying the balance, we also accept cheques and Internet transfers.
See Payment
Policy.
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Hotel Voucher
When the booking process is complete and the full payment
has been paid by the consumer(s)/customer(s) to Reserve-Hotel.com
agency, a unique booking reference number will be allocated and
sent to the E-Mail address supplied to us during the booking process.
One of the E-Mails sent will be the hotel voucher that must be signed
and presented to the hotel on arrival (check-in). This hotel voucher
will confirm the booking has been prepaid, a failure to present
this hotel voucher may lead to a refusal by the hotel.
Note: a) All confirmed online bookings will require
a print-off of the hotel voucher to be displayed to the hotel. b)
Any reservation(s) made by fax without a E-Mail address supplied
will require us to post the hotel voucher postal address provided
on the fax, please allow 14 days between purchase time and check-in
time to the hotel to ensure receipt of the hotel voucher.
It is your responsibility to check all details of the booking including
arrival date, departure date, number of nights, hotel name and rooms
booked. Turquoise Tours & Travel Ltd T/A Reserve-Hotel.com
needs to be informed immediately of any errors as we cannot guarantee
to be able to make corrections at a later date or corrections maybe
subject to amendment/cancellations fees.
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Pricing
Prices are shown in Pound Sterling, Euros or US Dollars. When a booking
is made the exchange rate will be fixed at the time the booking is
created and will apply to any amendments or cancellations to items
within the booking or to any items added subsequently. Exchange rates
are determined by Turquoise Tours & Travel Ltd T/A Reserve-Hotel.com.
The total price for your stay will be shown to you on the confirmation
screen and printed on your email confirmation. (see Payment Policy).
As stated above, payment must be made in full at the time of booking
(28 days prior to check in or 25% deposit outside 28 days prior
to check-in). Payment methods other than those mentioned on this
site cannot be accepted for your booking. The total amount for your
stay will be shown to you on the confirmation screen and printed
on your email confirmation. Any extras which you decide to use during
your stay at the hotel will be payable directly to the hotel. Should
you see a published rate for the room during your stay which is
lower than the price you paid on Reserve-hotel.com, please check
with the hotel that all inclusions are the same as they are in the
Turquoise Tours & Travel Ltd T/A Reserve-Hotel.com rate
which are room, taxes, breakfast and local taxes (unless otherwise
specified) and that there are no trade fairs or local festivals
during the period of your stay. The client acknowledges that during
these periods Turquoise Tours & Travel Ltd T/A Reserve-Hotel.com
has no control over higher rates that hotels may charge.
The price does not include insurance, airport transfers, excursions
and hotel extras such as safety deposit boxes, tennis courts, water-sports,
etc. Any such extras which you decide to use during your stay at
the hotel will be payable directly to the hotel.
The rates provided for you on this website are available ONLY through
Turquoise Tours & Travel Ltd T/A Reserve-Hotel.com. Please
DO NOT call the hotel direct, as they WILL NOT have the same rates
in their reservation system.
All reservations where the credit card holder is not a passenger in the itinerary or the reservation not made by the passenger then we require 3rd Party credit card verification form. If the card holder does not comply with this condition which will result in a cancellation of the reservation, a $30.00 / € 20 / £ 15 non-refundable processing fee will be assessed.
This charge is per reservation and will appear as a separate charge from the Operator on your credit card statement. In addition, a signed credit card authorization form will be required for all 3rd Party credit card payments. This form will be emailed to the cardholder and must be returned via fax or email with the completed requirement. Operator may request a signed credit card authorization letter for any reservation booked. Failure to provide Operator with a signed credit card authorization (if requested) will result in a cancellation of the reservation and the fee mentioned above[Reserve-Hotel.com] .
Please click the button below for the third-party verification form.
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Bookings for travel arrangements
Bookings for travel arrangements will not be accepted less than
48 hours prior to the date of arrival, unless the arrangements requested
are shown as "Immediate" availability.
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Star ratings
Star ratings are used to symbolise the overall quality, level of
service, food standard and range of facilities available in any
given hotel property. The criteria applied within each country will
vary depending on the specific requirements established by the relevant
issuing body but the outlines below will give a general understanding
of what can typically be expected within each category: (THESE RATINGS
ARE FOR INFORMATIONAL PURPOSES ONLY AND IS NOT A GUARANTEE OR WARRANTY
OF ANY KIND BY TURQUOISE TOURS AND TRAVEL LTD T/A RESERVE-HOTEL.COM).
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Pricing Error
If the customer suspects a pricing error displayed on our website,
the customer agrees to act in good faith and advise Turquoise before
proceeding with the reservation. Turquoise will not be expected
to be committed to any reservation where it can reasonably be shown
that the customer should have been aware of, noticed, or suspected
inaccurate information.
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Hotel Star Ratings
(THESE RATINGS ARE FOR INFORMATIONAL PURPOSES
ONLY AND ARE NOT A GUARANTEE OR WARRANTY OF ANY KIND BY TURQUOISE
TOURS AND TRAVEL LTD T/A RESERVE-HOTEL.COM)
1* (One star): Majority will be small, independently
owned properties. There is likely to be a limited range of meals
and facilities.
2* (Two star): Varying from small to medium sized
properties offering more extensive facilities. Reception and staff
will aim for a more professional presentation than at one star level
and a wider range of services, including food and drink, is likely
to be found. Some rooms may be provided with en-suite facilities
but this is not guaranteed.
3* (Three star): Hotel properties will usually
be of a size to support higher staffing levels and with a greater
quality and range of facilities. Reception and public areas will
be more spacious. All bedrooms should come with en-suite facilities
and room service may be available.
4* (Four star): At this level there should be
a noticeable difference in the degree of quality in the furnishings,
décor and equipment. Bedrooms are usually more spacious than those
found in lower starred properties. Services such as porterage, 24-hour
room service, laundry and dry cleaning may be available.
5* (Five star): These properties should provide
spacious and luxurious accommodation throughout the hotel. Flawless
attention to the guest's requirements should be provided.
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Hotel Facilities
You acknowledge that the availability of the facilities and features
listed for each hotel are under the direct control of the hotel
and as such Turquoise Tours & Travel Ltd T/A Reserve-Hotel.com
cannot be held responsible if those facilities or features are not
made available to you during the period of your stay. If a facility
or feature is of particular importance to you, then you should check
with Turquoise Tours & Travel Ltd T/A Reserve-Hotel.com
or the hotel that this facility or feature will be available during
your dates of stay. Please note that, in particular, swimming pools
(especially open-air ones which may be affected by weather conditions)
and air conditioning are only available seasonally and it is your
responsibility to check whether these facilities will be available
during your stay. The client acknowledges that the inclusion in
the hotel's facilities of car parking means that a provision is
made by the hotel for car parking. The client acknowledges that
the availability and cost of the car parking is determined by the
individual hotel. It is the responsibility of the Client to check
the availability and cost of the car parking provided by each hotel.
The contact details of each hotel which may be booked via this website
are set out in this web site. Please note that the hotel pictures
on this website are for information only. Actual rooms may differ
in size and content from those shown.
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Room types
The room types used by Turquoise Tours and Travel Ltd are as follows:
- Twin room (*): Contains two
single beds in the same room. Suitable for two people.
- Double room (*): Contains one double bed. Suitable
for two people.
- Double/Twin Room (*): Room
type subject to availability on the day of check in.
- Single room: Contains one single bed. Suitable
for one person.
- Triple room: Contains twin or double bed/s
+ extra bed, or two double beds. Most hotels do not have one full
size bed for each guest in their triple rooms. Twin room for sole
use: Contains two single beds or one double bed in the same room,
to be occupied by one person.
- Quad room: Contains two double beds or four
beds in a room suitable for accommodating four adults.
- Twin/Double + child: Twin or Double room with
an extra bed suitable for a child aged between 2-11 years. (However,
dome hotels do offer child rates up to 16 years. Please contact
us at the time of booking).
- Cot/cradle or crib: Suitable for a child under
the age of two years.
You must make payment for extras (such as incidental charges, meals,
meal supplements, mini-bar, dry cleaning and laundry) prior to your
departure from the hotel.
(*) In United States of America and Canada twins/doubles
are defined by the number of occupants and not the type of bed I.E.
if a twin is confirmed hotels may provide a double (with ONE bed)
instead as both sleep 2 people. Passengers may request separate
beds upon reservation, however, separate beds are not guaranteed.
Triples and quads are not made up of single beds, they will generally
contain two double beds. Most hotels cannot add additional beds
to make a triple or quad but rollaway beds may be available for
an additional charge. Room type is subject to availability on the
day of check-in.
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Endorsements and/or Recommendations
Turquoise Tours & Travel Ltd T/A Reserve-Hotel.com doesn't
endorse or recommend any particular hotel or travel product. Reasonable
care has been taken that the content of this website is correct
but it is subject to amendment at any time without notice. All content
on this website is published in good faith but you acknowledge that
Turquoise Tours & Travel Ltd T/A Reserve-Hotel.com cannot
check the accuracy of all information provided by its suppliers.
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Age limit
Before confirming any bookings you confirm your 18 years of age
or over. All bookings are personal to you and may not be sold, assigned
or otherwise transferred.
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Privacy
From time to time we randomly record telephone calls as a security
measure and to monitor and improve customer service. Please also
see our Privacy
Policy.
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Passport, Visa and Health
Passport, visa and health requirements for you and your party is
solely the individual(s) responsibility. You are strongly recommended
to obtain travel insurance against cancellation and for medical
cover.
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Cancellations and Amendments
No cancellation(s) or amendment(s) is allowed for "Non-Refundable" room types.
Cancellations and amendments to confirmed bookings are subject
to the following conditions.
No cancellations on or after the check-in date. No refunds for
no shows or early checkout.
Cancellation Periods
- Up to 96 hours before arrival - a cancellation charge equivalent
to 25% of the total amount of the booking.
- Within 96 hours of arrival - 100% of the total value of the
booking will be charged.
Cancellations directly made with the hotels will not be accepted.
All cancellations must be made in writing and must be faxed to 44-207-4309100
On Request booking(s)
All [On Request] cancellation(s) is subject to our cancellation period of
48 hours, any cancellation(s) and/or amendment(s) within this period
will involve a cancellation charge of 100% of the total booking costs.
Amendments
- Please note that if you are adding rooms or nights to a reservation
, you may make a separate reservation for the extra rooms/nights
therefore not incurring a processing fee.
| Notice period |
Charges |
0-96 hours (4 working days (*)) before arrival
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No amendment allowed. Full cancellation charges will apply. |
Outside 96 hours – 28 days
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£ 15.00 per booking / € 20 per booking / $ 25 per
booking |
| More than 28 days |
£ 10.00 per booking / € 15 per booking / $ 20 per
booking |
Note: The cancellation(s) and amendment(s) policies
may differ between bookings depending on a number of factors. E.G.
Standard, special event or fair periods.
(*) Working days: Monday - Friday from 09:00 to
17:00 GMT (Greenwich Mean Time). Any amendment(s) directly
made with the hotel(s) will not be accepted.
All amendments made on the booking [I.E. Dates, consumer name,
number of room(s) (irrespective of room type), the number of nights,
and other factors] will be charged as above, please contact our
customer support for more information.
Any amendment(s) will only be confirmed when a E-Mail from reserve-hotel.com
is sent to the customer primary E-Mail address from a member of
staff. If you haven't received the confirmation of the amendment(s)
within 24 hours after the initial enquiry, please try again online
or by telephone. All amendment(s) are subject to availability. Any
amendment(s) made directly with the hotel(s) will not be accepted
by Reserve-Hotel.com. If the requested amendment isn't possible,
any cancellation(s) requests will be denied and will remain as a
booked status. A cancellation charge will apply if you wish to exercise
a cancellation for a reservation.
If the booked hotel(s) is/are left unattended before the check-out
date printed on the customer hotel voucher, there will be no refund
for the unused portion of your stay. Any direct cancellations made
to the hotel will be null. Requests for cancellations and amendments
must be made in writing to Turquoise Tours & Travel Ltd T/A
Reserve-Hotel.com.
Hotel reservations during Special Events/Major Conference periods:
100% cancellation charges will apply to dates of stay falling within
a Fair/Exhibition period. For dates of stay within the same booking,
not falling within the Fair period, our standard non-Fair period
cancellation and amendment conditions will apply.
Any changes or modifications for dates of stay falling within a Fair
or exhibition period will be treated as cancellations and will incur
charges as above. The only exceptions to this will be where additional
rooms/beds/cots/nights are added to existing confirmed rooms or nights.
During non-Fair/exhibition periods: Cancellation charges will be applied
in relation to the notice period between notification of cancellation
and the date of stay at EACH hotel within a booking.
If there is more than 1 booking under 1 reservation and if any part
of the reservation is on request and subsequently not available, this
does not entitle the consumer to cancel all of the booking including
the already confirmed portion by us. The clients are obliged to pay
for the confirmed part of the booking at all times. Any confirmed
part of the booking is cancelled by clients whether the remaining
part of the booking was not confirmed, cancellation charges will be
applied.
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No Show and Late Arrivals
If you fail to arrive at your hotel on the check-in date indicated
on your hotel voucher, the hotel may cancel your booking.
If you are going to arrive at the hotel after 5pm local time, it
is advisable to call the hotel (the phone number is indicated on
your email confirmation) and let them know. Should you fail to arrive
at the hotel on the first night of the booking, your booking will
be treated as a "No Show" and cancellation charges will apply.
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Group Bookings
For groups of 10 or more people, the following additional terms
apply
Group cancellation charges are as follows (unless otherwise specified
on your booking confirmation):
- More than 49 days before check-in: 20% fee.
- 49 days or less before check-in: 100% fee.
- A full list of guest names and room sharing must be received
49 days before check-in.
Small modifications to the guest list and number of rooms required
will only be accepted when made more than 21 days before check-in.
Substantive changes will incur full amendment and cancellation charges.
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Dissatisfied with hotel(s)
If a customer is dissatisfied with any aspect of the booked hotel,
this MUST be brought to the attention of the hotel management immediately
and the hotel management must be given adequate opportunity to rectify
the situation from the outset. If the hotelier cannot resolve matters
to the client(s) satisfaction, our resort representatives must also
be contacted at the earliest opportunity. (The hotel voucher will
provide these details). Our office hours are from 9am to 5.30pm
GMT Monday to Friday and from 10am to 5pm GMT weekends. If calling
outside these hours, please leave a voicemail with your booking
number and contact details so we can get back to you.
If your complaint is not resolved during your stay, you must write
to us at Customer Services, Turquoise Tours & Travel Ltd T/A
Reserve-Hotel.com, 31 Theobalds Road, London, WC1X 8SP within 14
days of your return, providing us with all relevant information
and confirmation of the problems experienced written and signed
by the hotelier. Our suppliers will not process any complaint without
this confirmation. Given that we only act as agents for the accommodation
provider, we can accept no liability whatsoever for any death, personal
injury, loss or damage of any kind, unless caused by our own negligence.
Insofar as we have any liability to you, then proceedings in respect
of any such liability shall be governed by English law and the exclusive
jurisdiction of the English Courts.
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Customer Misbehaviour
If you behave inappropriately and cause offence, danger or damage
or risk of danger or damage to any person or property, we, or our
suppliers may cancel your hotel. In this event, our and our suppliers'
responsibility will cease immediately and you will not be entitled
to any refund, reimbursement or compensation. Furthermore, you will
be liable to reimburse us for any expenses we incur as a result
of such termination.
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Special Requests
We will always, where possible, pass on any requests to a hotel
but give no guarantee that such requests will be honoured, and even
where a supplier advises that a request is accepted we cannot be
held liable for any failure to comply with such requests. Therefore
any reservation made, will not be conditional upon the delivery
nor non- delivery of a special request and in no circumstances will
any such request be accepted by us so as to form part of our contractual
obligations.
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Liability for any failure or delay
Turquoise Tours & Travel Ltd T/A Reserve-Hotel.com
shall not be liable for any failure or delay in performance of its
obligations, which results in directly or indirectly from any cause
or circumstance that is beyond reasonable control. Without limiting
the generality of the foregoing, the following shall be regarded
as such circumstances:
- Act of God
- Outbreak of hostilities
- Riot
- Civil disturbance
- Acts of terrorism
- Revolution
- The act of any government or authority (including but not limited
to refusal or revocation of any licence or consent)
- Fire or/and flood
- Lightning
- Explosion
- Fog or bad weather
- Interruption or failure of a utility service (including but
not limited to electricity, gas, water or telecommunications)
- Renovations undertaken by the hotel
- Strikes
- Lockouts or boycotts
- Embargo and blockade
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Unavailable Hotel Room
In the very unlikely event that the hotelier cannot provide the
booked accommodation, the client understands that the hotelier's
responsibility is to find an alternative of at least a similar standard,
and provide transportation as appropriate to this alternative hotel.
Turquoise Tours & Travel Ltd T/A Reserve-Hotel.com takes
every precaution to ensure hotels are professionally managed so
that any such occurrence is extremely rare. Turquoise Tours shall
have no liability in respect of any other costs, losses or damages
existing out of or in connection with relocation of accommodation
since such relocation is outside Turquoise Tours & Travel
Ltd T/A Reserve-Hotel.com's control.
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E-Mail Address
The client must submit a valid email address on the Reservation
Form. All care must be taken by the client to ensure that the information
provided in the Reservation Form is correct. It is the client's
responsibility to advise Turquoise Tours & Travel Ltd T/A Reserve-Hotel.com
if an error in the email address was submitted on the Reservation
Form or any other correspondence. Turquoise Tours & Travel
Ltd T/A Reserve-Hotel.com takes no responsibility for any incorrect
information submitted.
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Amend Terms and Conditions
Turquoise Tours & Travel Ltd T/A Reserve-Hotel.com reserves
the right to change or update these terms and conditions relating
to the use of the site without prior notice to you. The latest version
will always be available on the site and by using the site, you
are accepting the latest version available.
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Governed Law
Your booking is governed by English law and is subject to the exclusive
jurisdiction of the English courts. The booking confirmation and
these terms represent the entire agreement between Turquoise Tours
& Travel Ltd T/A Reserve-Hotel.com and you. All contractual
obligations arising out of these terms and conditions shall be deemed
to come into existence in England and be subject to English law
and the exclusive jurisdiction of the English Courts.
These terms shall be deemed severable. In the event that any provision
is determined to be unenforceable or invalid, such provision shall
nonetheless be enforced to the fullest extent permitted by applicable
law and such determination shall not affect the validity and enforceability
of any remaining provisions.
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Statutory rights
Except as otherwise provided in these booking terms and conditions,
your statutory rights are not affected.
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Intellectual Property
The copyright, trademarks and other intellectual property rights
in and relating to this site are reserved to Turquoise Tours &
Travel Ltd T/A Reserve-Hotel.com. The content or data found on this
site may not be reproduced, sold, transferred or modified without
the prior written consent of Turquoise Tours & Travel Ltd T/A
Reserve-Hotel.com. You may not modify, copy, duplicate, display,
reproduce, licence, publish, transfer or sell any information, software,
products or services obtained from the website without the prior
consent of Turquoise Tours & Travel Ltd T/A Reserve-Hotel.com.
You must further acknowledge that you must not use any of these
intellectual property rights, except whilst making a booking as
set out in these terms and conditions.
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System Integrity
The usage of any device, routine or software which inhibits or
interferes with the running of HP or any booking concluded upon
it is prohibited. Any action which creates a load on Turquoise Tours
& Travel Ltd T/A Reserve-Hotel.com or infrastructure which may
be considered unreasonable or disproportionate is prohibited.
Access to Turquoise Tours & Travel Ltd T/A Reserve-Hotel.com
Turquoise Tours & Travel Ltd T/A Reserve-Hotel.com reserve
the right to deny access to the site at any time as it may be affected
by outside factors outside of our control.
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Severability
These terms shall be deemed severable. In the event that any provision
is determined to be unenforceable or invalid, such provision shall
nonetheless be enforced to the fullest extent permitted by applicable
law and such determination shall not effect the validity and enforceability
of any remaining provisions.